79db Privacy Policy

This Privacy Policy ("Policy") describes how 79db ("the Platform", "we", "us", "our") collects, uses, stores, discloses and protects personal information relating to individuals who access or use the 79db website and associated services ("you", "the User", "the Member"). This Policy applies to all users of the 79db platform, regardless of the device or method of access used.

By registering an account, making a deposit, or continuing to use any part of the 79db platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us at [email protected] to request account closure.

When you interact with the 79db platform, we collect several categories of personal information. The specific data collected depends on the nature of your interaction — for example, browsing the site without registering generates different data than creating a full verified account. The main categories of personal information we collect are as follows:

• Identity information — full name, date of birth, gender and nationality as provided during account registration or KYC verification.
• Contact information — mobile phone number, email address, and residential address (district and division within Bangladesh, or full address for KYC purposes).
• Financial information — details of the payment method used for deposits and withdrawals, including mobile wallet identifiers (e.g. bKash or Nagad account numbers) and bank account details where applicable.
• Transaction and gameplay data — deposit and withdrawal history, betting records, game session data, win/loss history and bonus usage records generated during your use of the platform.
• Technical and device data — IP address, device type, operating system, browser type, screen resolution, session timestamps, referring URL and behavioural interaction data collected automatically when you access the platform.

We do not collect sensitive personal data (such as health information, political opinions or religious beliefs) and do not request this information at any point during registration or account use. Any documentation you provide for KYC purposes — such as a national ID card scan — is processed solely for identity verification and is handled with the highest standard of care.

79db uses the personal information we collect to operate the platform, provide services to you, maintain account security, process transactions and comply with applicable obligations. Specifically, your personal information is used for the following purposes:

• Account creation and management — to register your account, authenticate your identity at login, and administer your membership including any responsible gaming restrictions or self-exclusion periods you have set.
• Transaction processing — to receive and process deposits made via bKash, Nagad, Rocket and bank transfers, and to process withdrawal requests to your registered payment accounts.
• KYC and fraud prevention — to verify your identity, detect and prevent fraudulent activity, money laundering and other prohibited conduct, including sharing data with third-party KYC verification providers as necessary.
• Customer support — to respond to enquiries, account queries, complaints and dispute resolution requests submitted via the support email address.
• Platform improvement and analytics — to analyse aggregate usage patterns, identify technical issues, improve platform performance, and develop new features or game categories based on how users interact with the site.
• Promotional communications — to send you bonus offers, seasonal promotions and platform updates via SMS or email, subject to your communication preferences. You may opt out of marketing communications at any time by contacting [email protected].

79db does not use personal data to make fully automated decisions that have a legal or similarly significant effect on you without human review. Where automated processes are used (for example, fraud scoring or bonus eligibility checks), a human review process is available upon request if you believe an automated outcome has affected you unfairly.

79db processes your personal information on the following legal grounds, applied as appropriate depending on the nature and purpose of the processing activity:

• Contractual necessity — processing required to fulfil the services you have requested, including operating your account, processing transactions and providing game access.
• Legal obligation — processing required to comply with applicable legal obligations, including anti-money laundering (AML) checks, KYC identity verification requirements, and record-keeping obligations.
• Legitimate interests — processing for fraud detection and prevention, platform security, abuse detection and aggregate analytics, where these interests are not overridden by your data protection rights.
• Consent — for marketing communications (SMS or email promotions), where your consent has been obtained at the time of registration or separately. You may withdraw this consent at any time.

79db does not sell, rent or trade your personal data to third parties. We may, however, share your personal information with specific categories of third parties where it is necessary to provide the services you have requested, to comply with legal requirements, or to protect the security and integrity of the platform:

• Payment processors and mobile financial service providers — including bKash, Nagad, Rocket and partner banks — solely to the extent necessary to process your deposit and withdrawal transactions.
• KYC and identity verification providers — third-party services used to verify your identity documents and confirm your eligibility to hold a 79db account. These providers operate under strict data processing agreements.
• Game and technology providers — including Pragmatic Play, Evolution Gaming and other licensed third-party game studios whose software powers games on the 79db platform. Game providers may collect limited technical data (e.g. session data, RNG results) as part of their game operation.
• Regulatory and law enforcement authorities — where we are legally required to disclose information, for example in response to a court order, regulatory investigation or law enforcement request.

Any third party that receives personal data from 79db is required to handle that data in a manner consistent with this Policy and applicable data protection principles. 79db does not transfer personal data internationally except where required by payment providers operating internationally (such as Visa or Mastercard processing networks), and such transfers are subject to appropriate safeguards.

All financial transactions on the 79db platform are processed in Bangladeshi Taka (BDT). When you make a deposit or withdrawal, 79db collects the payment method details necessary to process the transaction — for example, the mobile wallet number used for a bKash or Nagad transfer, or the bank account details used for a bank transfer.

79db does not store full card numbers or card verification codes (CVV). Card-based transactions (where supported) are processed via secure third-party payment gateways that are independently certified. Payment data shared with processing partners is transmitted via encrypted channels and is used exclusively for transaction processing purposes.

The 79db platform uses cookies and similar tracking technologies to operate the site, maintain your session state, remember your preferences and analyse usage patterns. The types of cookies we use are as follows:

• Essential cookies — required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to collect aggregate, anonymised data about how users navigate the platform. This helps us identify popular game categories, detect usability issues and improve the overall user experience. No individual user is identified through analytics data.
• Preference cookies — used to remember your language selection, display preferences and other settings so they persist across sessions without you needing to re-enter them each time.

Most mobile browsers allow you to manage cookie settings through the browser's settings menu. Please note that disabling essential cookies will impair your ability to log in and use the platform. 79db does not use third-party advertising cookies and does not participate in cross-site advertising networks.

79db retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data — retained for the duration of your account's active status plus a minimum period of 5 years after account closure, to satisfy potential legal, regulatory and dispute resolution requirements.
• Transaction records — financial transaction data, including deposit and withdrawal records, is retained for a minimum of 5 years from the date of the transaction in accordance with standard financial record-keeping practices.
• Marketing data — your marketing communication preferences and any consent records are retained for as long as your account is active. Where you opt out of marketing communications, we retain a record of that opt-out to ensure we honour your preference.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical purposes.

As a user of the 79db platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request. We will respond within a reasonable timeframe:

• Right of access — you may request a copy of the personal data that 79db holds about you, including the categories of data, the purposes for which it is processed, and any third parties to whom it has been disclosed.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. For certain data fields (such as your mobile number), you may be able to update this directly in your account settings.
• Right of erasure — you may request that we delete personal data we hold about you where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where applicable law provides a right to erasure. Note that certain data must be retained for legal or regulatory reasons even where an erasure request is made.
• Right to restrict processing — in certain circumstances (for example, where you contest the accuracy of the data, or where processing is unlawful but you prefer restriction to deletion), you may request that we restrict processing of your personal data.
• Right to object — you have the right to object to processing of your personal data where it is based on legitimate interests, including profiling. You also have the right to object to processing for direct marketing purposes at any time.

To exercise any of the above rights, email [email protected] with the subject line "Data Rights Request", your registered mobile number, and a clear description of the right you wish to exercise. 79db will acknowledge your request within 3 business days and aim to resolve it within 30 days.

79db implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting which staff can access personal data, and regular security reviews of platform systems.

Despite our security measures, no platform can guarantee absolute security of data transmitted over the internet. You are responsible for keeping your own account credentials — including your mobile number and password — confidential and for notifying us immediately if you suspect your account has been accessed without your authorisation.

The 79db platform is strictly for adults aged 21 and above. 79db does not knowingly collect, process or store personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account, make a deposit, or use any part of the 79db platform.

If 79db becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on the platform, please notify us immediately at [email protected].

The 79db platform may contain references to third-party services, payment providers and game studios. While 79db takes care to work with reputable partners, we are not responsible for the privacy practices or data handling policies of third-party services. If you visit a third-party service accessed via the 79db platform, that service's own privacy policy will govern the collection and use of your data by that service.

We encourage you to read the privacy policies of any third-party services you use in connection with your 79db account, including your mobile wallet provider (bKash, Nagad or Rocket) and any bank you use for deposits or withdrawals. 79db is not liable for the privacy practices of these independent services.

79db reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. Where changes are significant, we will endeavour to notify registered members via SMS or email using the contact details on record.

Your continued use of the 79db platform following any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page regularly. If you have any concerns about how changes to this Policy affect your account, please contact our support team at [email protected].

If you have any questions, concerns or requests in relation to this Privacy Policy or the way 79db handles your personal data, please contact our support team. We are committed to resolving all data-related enquiries fairly and promptly during Bangladesh Standard Time (BST, UTC+6) business hours.

To help us identify your account and respond to your request as quickly as possible, please include your registered mobile number and the nature of your enquiry in your email. We aim to respond to all data-related enquiries within 2 business days.