Responsible Gaming at 79db

At 79db, we believe that online gaming — whether that is cricket betting, live casino, slots or crash games — should be an enjoyable pastime that fits comfortably within your daily life. The vast majority of players in Bangladesh who use 79db do so responsibly, setting personal limits and treating wins and losses as part of the entertainment experience.

We recognise, however, that for a small number of people, gambling can become a problem. When it stops being fun and starts affecting finances, relationships, work or mental health, it is time to take action. 79db has built a suite of responsible gaming tools directly into the platform, available to every account holder at no charge and without requiring you to contact customer support.

This page explains the responsible gaming tools available to you, how to recognise the signs of problem gambling, and how to get help. We encourage every 79db member in Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna or anywhere else across the country — to read this page and familiarise yourself with the tools at your disposal.

During account registration, all applicants are required to confirm that they are 21 years of age or older. 79db reserves the right to request proof of age at any time and to suspend accounts where the age requirement cannot be verified. Any account found to belong to a person under the age of 21 will be closed immediately and any associated funds will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed the 79db platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action including account closure and refund of any deposits made by the underage person.

The following responsible gaming tools are built into every 79db account. You can activate or adjust any of these tools directly in your account settings without contacting customer support. All tools take effect immediately unless otherwise stated.

Problem gambling can affect anyone, regardless of income, profession or background. It often develops gradually, so it can be difficult to recognise in yourself. The following are common warning signs that gaming may have moved beyond healthy entertainment:

Self-exclusion is one of the most powerful tools available to players who feel they need a break from gambling. At 79db, you can activate self-exclusion directly from your account settings in a few simple steps:

• Log in to your 79db account and navigate to Account Settings.
• Select the Responsible Gaming section within settings.
• Choose Self-Exclusion and select your preferred exclusion period — temporary (24 hours to 6 months) or permanent.
• Confirm your selection. Self-exclusion takes effect immediately. You will be logged out of your account and cannot log back in until the exclusion period has ended.

If you are unable to access your account settings for any reason, or if you wish to self-exclude immediately and need assistance, please email [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Our team will action your request within 24 hours.

Most players on 79db enjoy gaming as a relaxed pastime without any issues. The following practical tips can help you ensure your gaming remains a positive experience:

• Only ever gamble with money you can genuinely afford to lose. Never use funds set aside for rent, food, utility bills, education or other essential expenses.
• Set a budget before each session using the deposit limit tool, and stick to it regardless of whether you are winning or losing.
• Take regular breaks. Use the session reminder tool to prompt yourself to step away, have a drink of water, or take a short walk. Fresh perspective is valuable.
• Never chase losses. Accepting that losses are part of the game — and a normal outcome on any given session — is essential to healthy gambling behaviour.
• Do not gamble when you are upset, stressed, under the influence of alcohol, or going through a personal or financial crisis. Emotional states can distort decision-making and lead to impulsive betting.
• Keep your gaming time balanced with other activities — time with family, exercise, hobbies, and rest. If gaming is crowding out other important parts of your life, take a cool-off period.

Remember: the house always has a mathematical edge in casino games, and sports betting outcomes are inherently unpredictable. There is no betting system, strategy or pattern that can guarantee winnings over the long term. Approach gaming as entertainment with a cost — not as income.

If you are concerned that a family member, partner or friend may have a gambling problem, there are steps you can take. The most important is to approach the conversation with empathy rather than accusation — people with gambling problems often feel shame, which can make them reluctant to seek help if they feel judged.

You can also contact 79db directly at [email protected] if you suspect that someone is using your payment methods (such as your bKash or Nagad account) to fund gambling without your knowledge or consent. We take such reports seriously and will investigate promptly. Protecting the integrity of accounts and the financial safety of all users is a core part of our responsible gaming commitment.

If you feel that gambling is becoming a problem for you — or if you simply want to talk through your options for setting limits or taking a break — our support team is available to help. All communications are treated with complete confidentiality. You will never be judged for reaching out.

79db operates Bangladesh Standard Time (BST, UTC+6). Support response times may vary during public holidays such as Eid, Victory Day (December 16), Independence Day (March 26) and Pohela Boishakh, but we endeavour to maintain 24-hour response coverage for responsible gaming requests throughout the year.

79db is committed to being a safe, trustworthy platform for players across Bangladesh. Our responsible gaming programme is not a regulatory checkbox — it is a genuine part of how we operate. We review our responsible gaming tools and policies regularly to ensure they remain effective and accessible to all users, including those accessing the platform from mobile devices via bKash or Nagad.

We believe that a player who feels safe, informed and in control is a player who will enjoy the 79db platform for the long term. Responsible gaming is not about discouraging play — it is about ensuring that every session is entered into freely, with clear awareness of the risks, and with the confidence that support is available if it is ever needed. Thank you for taking the time to read this page.